Returns Policy

MetaTechGalaxy.com Return and Refund Policy

 

Last Updated: [09/01/2025]

1. Overview

At MetaTechGalaxy.com, we are committed to providing our customers with high-quality technology products. This Return and Refund Policy outlines the terms and conditions under which you may return products purchased from our website and receive a refund, exchange, or store credit. By making a purchase on our site, you agree to be bound by this policy.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: You must initiate the return process within thirty (30) days of the original purchase date.

  • Condition: The item must be in the same condition that you received it. It must be unused, undamaged, and in its original packaging with all original accessories, manuals, and any included promotional items.

  • Proof of Purchase: You must provide a receipt or other proof of purchase, such as your order number, for all returns.

  • Non-Returnable Items: The following items are non-returnable and are considered "Final Sale":

    • Downloadable software products.

    • Gift cards.

    • Items that are intimate or sanitary goods (e.g., in-ear headphones that have been opened).

    • Products that have been personalized, customized, or modified for a specific customer.

    • Items marked as "Final Sale" or "As Is" at the time of purchase.

3. Return Process

To initiate a return, you must follow these steps:

  1. Request a Return: Contact our customer service team at [Insert your customer service email address, e.g., support@metatechgalaxy.com] to request a Return Merchandise Authorization (RMA) number. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization: Once your request is approved, we will provide you with an RMA number and detailed instructions on how to return your item.

  3. Ship the Item: You are responsible for securely packaging the item to prevent damage during transit. Clearly write the RMA number on the outside of the package. We recommend using a trackable shipping service and purchasing shipping insurance. You are responsible for all return shipping costs, unless the return is a result of our error (e.g., you received a defective or incorrect item).

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert number, e.g., 5-10] business days. Please note that banks and credit card companies may require additional time to post the refund to your account.

  • Restocking Fee: A restocking fee of [Insert percentage, e.g., 15%] may be applied to any returned items that are not defective. This fee helps cover the cost of inspecting, testing, and repackaging the product. The restocking fee will be deducted from your total refund.

  • Denied Refunds: If the return is rejected for reasons such as the item being damaged, used, or missing components, we will notify you and the item will be returned to you at your expense.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please contact us immediately at [MetaTechGalaxyX@pm.me].

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within seven (7) business days of receiving your order. We will provide a pre-paid return shipping label and instructions for returning the item. Upon inspection, if the item is confirmed to be defective or incorrect, we will promptly send a replacement or issue a full refund, including any original shipping costs.

7. Order Cancellation

You may request to cancel your order for a full refund at any time before the item has been shipped. If the item has already been shipped, you will need to follow the standard return process described above.

8. Contact Information

For questions regarding our Return and Refund Policy, please contact us at:

  • Email: [MetaTechGalaxyX@pm.me]