MetaTechGalaxy LLC Frequently Asked Questions

Orders & Payments

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments. All payments are processed securely.

Is my personal information and payment data safe? Yes. We use industry-standard encryption and security measures. Your payment information is processed securely by our third-party payment providers and is never stored on our servers. For more details, please see our Privacy Policy.

Shipping & Delivery

Where do you ship? We ship to [List of countries or regions].

How long does shipping take? Shipping times vary depending on your location and the shipping method selected. We typically process orders within [Number] business days. For detailed information, please see our Shipping Policy.

What if my order is lost or damaged? Please contact us immediately if your order arrives damaged. We will work with you to resolve the issue.

Returns & Refunds

What is your return policy? We accept returns within [30] days of delivery. Items must be in their original condition and packaging. For a full breakdown of the return process, please visit our Refund Policy.

When will I receive my refund? Once we receive and inspect your return, we will process your refund within [Number] business days. The time it takes for the refund to appear on your statement may vary depending on your bank.

Products

Do your products come with a warranty? Our products are covered by a 30-day money back guarantee, any returns initiated outside of the 30 day window from the date of purchase will be denied unless extenuating circumstances exist, at which point further instructions will be given. After the 30-day return window from the date of purchase, all return requests must be submitted to the manufacturer of the product/item. Check your product user manual and accompanying documentation to find further information about the manufacturer's return policy and warranty details.

Contact

How can I contact customer support? The best way to reach us is through our Contact Us page.